1. Who we are

This Privacy Policy explains how The Nwin Group, a trade name of Maureen Nguyen, LLC ("The Nwin Group", "we", "us", "our"), collects, uses, protects and shares your information when you visit nwingroup.com, contact us, or work with us on a real estate transaction. The Nwin Group is a real estate team serving Central Florida, brokered by Real Broker, LLC.

By using our website or providing your information to us, you agree to the practices described in this policy.

2. Information you give us

We collect personal information only when you provide it to us directly. Depending on how you interact with us, this may include:

Your name, email address, mailing address and phone number, including your mobile phone number

Details about your property search or your property sale, such as budget, timeline, preferred areas and property preferences

Information you share during a consultation, a showing, or an onboarding call

Documents and details required to complete a real estate transaction

Messages you send us through our website, by email, or by text

3. Information we collect automatically

When you visit nwingroup.com we may collect standard technical information such as your IP address, browser type, device type, the pages you view and the date and time of your visit. This is collected through cookies and similar technologies and is used to keep the site working correctly and to understand how visitors use it. You can control cookies through your browser settings.

4. How we use your information

We use the information we collect to:

Respond to your enquiries and provide the real estate services you asked for

Send you property information, updates and communications relevant to your search or sale

Send you text messages that you have consented to receive

Complete and administer your real estate transaction

Meet our legal, regulatory and real estate licensing obligations

Improve our website and our service

5. SMS consent and mobile information

We do not share your SMS consent with anyone. The Nwin Group, a trade name of Maureen Nguyen, LLC, does not sell, rent, share, or otherwise disclose your mobile phone number, your SMS opt-in data, or your text messaging consent to any third party or affiliate for any purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is never shared with anyone, under any circumstances.

What we collect for text messaging. When you give consent to receive text messages from The Nwin Group, we record your mobile phone number, the date and time you gave consent, where that consent was given, your current consent status, the messages sent to and received from you, and whether you have replied STOP or HELP.

Why we collect it. We use this information only to send you the messages you asked for about your real estate transaction, to respond to you, and to keep a record that proves your consent was given. We do not use it for any other purpose.

Service providers. We use a messaging provider to deliver text messages on our behalf. That provider processes your number only to deliver our messages to you and is not permitted to use it for its own marketing or to share it further. This is delivery of the service you consented to, not sharing your consent data with a third party.

Your control. You can stop receiving messages at any time by replying STOP to any message from us. Reply HELP to any message for assistance, or contact us at info@nwingroup.com. Message frequency varies based on your real estate transaction status and administrative needs. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase or of any service we provide.

6. How we share information

We do not sell your personal information.

We share personal information only in the limited circumstances below, and in every case your mobile phone number, your SMS opt-in data and your text messaging consent are excluded and are never shared:

With our brokerage. As a licensed real estate team we work under Real Broker, LLC. Transaction records are shared with the brokerage where required to complete your transaction and to meet licensing and record keeping requirements.

With transaction parties. Where necessary to complete your transaction, information is shared with parties such as title companies, escrow agents, lenders, inspectors, appraisers and the other side's agent, and only to the extent needed for that transaction.

With service providers. We use vendors who work on our behalf, such as our website host, email provider, customer relationship management system and messaging provider. They may process your information only to provide services to us and are not permitted to use it for their own purposes.

Where the law requires it. We may disclose information to comply with a law, a regulation, a subpoena or a lawful request from a public authority, or to protect our rights, safety or property.

We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.

7. How long we keep your information

We keep your information for as long as needed to provide our services, and afterwards for as long as required by Florida real estate record keeping rules and other applicable law. Records of your SMS consent and opt-out are kept for as long as we are required to demonstrate that your consent was validly obtained.

8. Security

We apply reasonable administrative, technical and physical security measures to protect your personal information and your phone number from unauthorized access, use, alteration or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take this obligation seriously.

9. Your choices and your rights

Text messages. Reply STOP to any message to opt out at any time. Reply HELP for assistance.

Email. Use the unsubscribe link in any marketing email, or contact us.

Access, correction and deletion. You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We will honour your request except where we are required by law to keep the information, for example transaction records under real estate record keeping rules.

Cookies. Manage or disable cookies through your browser settings.

To exercise any of these, contact us using the details in section 13.

10. Third party links

Our website may link to third party sites such as property listing portals, lender sites or mapping services. We are not responsible for the privacy practices of those sites. Please read their own privacy policies before providing information to them.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. If we make a material change to how we handle your information, we will take reasonable steps to notify you. Continuing to use our website or our services after an update means you accept the revised policy.

12. Contact us

The Nwin Group, a trade name of Maureen Nguyen, LLC

Email: info@nwingroup.com

Phone: 352-678-7326

Website: https://www.nwingroup.com